Policies & Guidelines

Our Policies

In order to ensure all our guests have a safe and enjoyable experience, we ask that you adhere to the following policies:

Lodging Policies


Welcome to Winzig Lodge! Thank you for choosing us for your Lava Hot Springs getaway.

Winzig (pronounced "Vin-zig") means "tiny" in German—a reflection of our cozy European-inspired accommodations. Our goal is to provide a comfortable, relaxing, and unique lodging experience for every guest.


Our Lodge Experience

Winzig Lodge operates with a European-style self-service lodging concept.

  • There is no front desk.
  • All check-in and check-out procedures are completed remotely.
  • Prior to arrival, you'll receive a text message with:
  • Check-in instructions
  • Driving directions
  • Your personalized door access code
  • House guidelines
  • Local recommendations and things to do
  • A fun European music playlist to enjoy on your drive


Check-In & Check-Out

  • Check-in: 4:00 PM
  • Check-out: 11:00 AM

If you have questions before or during your stay, please contact us at (208) 244-9402.


Keyless Entry

Each guest receives a unique door code prior to arrival.

To unlock your room:

  1. Gently touch the plastic keypad above the door handle.
  2. The keypad will illuminate.
  3. Enter the last four digits of your phone number followed by the # key.


Accommodations

Each suite includes either:

  • A European-style kitchenette, or
  • A full-size kitchen

All accommodations feature king-sized beds selected for exceptional comfort.


Reservations, Payments & Cancellation

Payment

  • A 50% deposit is required at the time of booking.
  • The remaining balance is due 3 days prior to arrival.

Cancellation Policy

  • 7 or more days before arrival: 100% refund
  • Within 7 days of arrival: 50% refund
  • Day of arrival (No-Show): No refund

If Travel Protection was purchased, refunds may be subject to the terms of that coverage.


Parking

Complimentary on-site parking is provided.

  • One parking space is included with each reservation.
  • Two vehicles are permitted if they fit within a single parking space.
  • Additional street parking is available in accordance with local city regulations.


Pet Policy

  • Pets are welcome only in Unit 5 (ADA Accessible Unit).
  • Pets are not permitted in any other accommodations.
  • Guests bringing pets into unauthorized units will be charged a $250 cleaning fee.
  • If you need boarding services, we are happy to recommend nearby pet boarding facilities.


Housekeeping

  • Daily housekeeping is not provided.
  • Each accommodation is stocked with fresh towels and linens prior to arrival.
  • If you need additional supplies during your stay, please contact us and we'll be happy to assist.


Smoking & Vaping Policy

  • Winzig Lodge is a 100% smoke-free and vape-free property indoors.
  • Smoking or vaping anywhere inside the building is strictly prohibited.
  • A $250 cleaning and restoration fee will be charged for violations of this policy.


Towels

  • Please use room towels for indoor use only.
  • Room towels may not be taken to pools, hot springs, or outdoor activities.
  • A $20 replacement fee will be charged for each missing towel.


Property Damage & Excessive Cleaning

Guests are responsible for any damage to the property or its furnishings beyond normal wear and tear. Additional charges of up to $500 may be assessed for damages or excessive cleaning resulting from, including but not limited to:

  • Smoking violations
  • Unauthorized pets
  • Excessive trash or waste
  • Damage to furniture, fixtures, appliances, bedding, or décor
  • Carpet or upholstery stains
  • Missing items

Management reserves the right to determine applicable repair or cleaning charges.


Quiet Hours

Quiet hours are observed daily from 10:30 PM to 8:00 AM.

Please be respectful of fellow guests and help maintain a peaceful environment.


Minimum Age Requirement

Guests must be 18 years of age or older to reserve a room.


Liability

Guests assume responsibility for their own safety and personal belongings during their stay.

Winzig Lodge is not responsible for accidents, injuries, illnesses, theft, loss, or damage to personal property occurring on the premises.


Reporting Issues

Please inspect your accommodation upon arrival.

Any maintenance concerns, damages, or housekeeping issues should be reported within three hours of check-in by calling (208) 244-9402.

Prompt reporting allows us to address concerns as quickly as possible.


Right to Refuse Service

Management reserves the right to terminate a stay or require guests to vacate the property if these policies are violated.


Privacy Policy

Your privacy is important to us.

Winzig Lodge does not sell, share, or distribute your personal information to third parties.

We sincerely appreciate your stay and hope you enjoy your time at Winzig Lodge and beautiful Lava Hot Springs. We look forward to welcoming you!